Shipping & Returns

Thank you for trusting us and ordering the Hermes Bag you like at first. We commit ourselves to provide the best service to you. You can know the Shipping & Return Policy from here.

Shipping:

Welcome to our Hermes Outlet Store, we provide you the highest quality products and services. Of course, you can rest assured that shopping here. Your privacy on our site is protected. We provide you with EMS, DHL etc. Here you can enjoy free shipping. We provide you with the most rapid logistics. Usually, Shipment will be arranged within 24 hours after successful payment. Tracking number will be informed once the item is shipped out. In most cases the delivery time is about 7-10 working days. For European countries, the delivery time is about 7-14 working days. To avoid the customs duty fee, the DHL package box will be small, not too big, hope you can understand. Goods were issued; we will provide you with a number, allowing you to track their goods.If you have any question please contact us.

Returns & Exchange:

Meet the following conditions may require replacement:
1.customer received the goods in front of unpacking in the deliveryman face to face and found the quality of the goods;
2.And the actual receipt of the goods described on the site is very out of.

Replacement process: We don't respond the resend shipping fee. The customer face to face delivery personnel required to return the goods, then contact us. We will re-ship your goods reach the time extended. The items should be original goods, no used, and if you take off the plastic bag from the handles, also can not exchange.

Meet the following requirements, you can return:
1.Customer receive the items and found that products have obvious manufacturing defects;
2. The goods through a replacement but there are still quality problems;

Return Process: We don't respond the return shipping fee, we will refund your money back after we receive the return item. The items should be original goods, no used, and if you take off the plastic bag from the handles, also can not return. If order has been shipped out, but customer want to cancel the order, the refund should deduct 10% handing fees.

In the following we have the right to refuse the customer's return requirements:
1. Goods appear damaged, but not required in the receipt on the spot replacement of the delivery personnel;
2. Over the period of Returns required;
3. Return the appearance of things incomplete or damaged;
4. customer shipping documents missing or incomplete;
5. products are not ours;
6. The goods themselves do not have quality problems.

If you need to return the item, please contact us to get the correct return address, please don't return the item to the address on the package.


About delivery and inspection:

Please be sure to check the packaging to receive the parcel, if found damaged package, please do not sign, then please mail us the original parcel, your parcel will serve as our original replacement or refund you for the sole a proof. Receive a parcel, we will provide you the relevant procedures. If you not opened the box away, you can spot all the returns. Surface order, received the parcel, if found damaged parcel, please post your issue requires proof of damage parcel. Note: Please sign your inspection check invoices carefully, if there is wrong or omitted to open the invoice, please contact us. stating the order number, mailing address and recipient name, we have received your information as soon as possible after you issued and mailed to you. If you have any responsibility for our comments and suggestions,please contact us.
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