Frequently Asked Questions

Q1: How can I place an order?
A: Shop with us is easy and enjoyable!Just follow the steps below to locate and purchase your favorites on our website.

* Search or browse the site to locate the Hermes Bags you want to buy.
* Once you have found an item you want to buy,select the quantities etc.and add the item to your shopping cart.
* When your shopping is done and are ready to checkout,click the Checkout button on the shopping cart page.
* If you are a registered user,log in using your email address and password for checkout.If you are a new customer at our website,create an account and check out.For a faster checkout experience,we also offer the option to checkout without creating an account.
* Fill in all of the required information on the shipping and billing pages.
* Review your order before submitting to verify all of the information is correct.
* Submit the order and a confirmation email will be sent to you soon.

Q2:What payment methods i can use?
A:VISA Card,VISA Debit Card, Master Card, JCB Card, Western Union

Q3: What to do if items are out of stock?
A: Since the large quantity of goods are shipped from our warehouse,sometimes temporary out of stock may happen,in this case we will contact you as soon as possible,you may choose what to do from the following suggests:

(1) If the goods will arrive in a week,you may choose to wait for the goods;
(2) You may change the look or color of the items;
(3) You may reselect the same or lower price product.If you exchange for a cheaper item,the remaining balance will be refunded to your credit card;
(4) You may cancel the order;
(5) You may discuss your own idea with our customer service.

Q4:How long does it usually take to receive my order?
A: You will receive your items about one week business days. We will email you a tracking number once your order is sent. If there is something urgent or delay,our customer service will contact you soon.

Q5: How can I check my order status?
A: Check your order status follows the ways:

* Via e-mail.You are required to enter an e-mail address during Checkout;Birkin Hermes Bag you will receive e-mails at your address keeping you up-to-date about the status of your order.
* By My Account.You can check your order status on My Account page at our website after you place the order successfully.
* Contact us.If you still have questions about your order,click the contact us button and leave a message,we'll reply to you within 24 hours.

Q6:Do you have discount for the large order?
A: Yes,you can enjoy the discount price.But it depends on your order quantity.The more you buy,the price will be much lower.

Q7:What if I receive a defective bag?
A: Those happenings are rather uncommon.Please don't worry first,contact with us by email or live chat.Try to show us some pictures of the defective Hermes Birkin 30CM.If it is true,we will not hesitate to send you a replacement.

Q8:How can I cancel an order?
A:If you do not want the order which you make,you must contact us within 6 hours and pay 25% cancellation fee.so that we can do for you.Cancel the order which we alreay shipped,per the return policy.

Q9: Is it safe to use my credit card online at your website?
A:Yes!Protecting your personal information is extremely important for us.We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Q10:When will my Credit card be refunded?
A: Once you have sent us your return,we will refund your money in 2-3 days.It will be processed by CC bank about 1-3 month,you money will back to your CC in about 1-3 month.

If you can not find the answer you want from above,please remember we are always here to help whatever happens,pls feel free to contact us,we will attend to any matter and work together with you to resolve it,emails usually will be replied to you no more than 12 hours.

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